Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Account information: name, email address, and optional profile photo.
• Business context: information you share with the AI Coach about your business (stage, industry, goals, challenges) so it can give relevant guidance — you control what you share.
• AI Coach conversations: your messages and the AI's responses, stored so your conversation history persists across sessions.
• Pulse submissions: the text, and optional photo or video, you submit, plus an approximate location if you choose to share one. We never require or store a precise address — location is generalized to city/region level before it's stored.
• Payment information: handled entirely by PayPal. We receive confirmation of payment and your PayPal-provided billing details, but never your full card number.
• Mobile number (optional): only if you choose to receive text messages from us.
• Usage information: pages visited, features used, and similar activity data, to operate and improve the Service.

2. How We Use Your Information

• To provide and personalize the Service, including AI Coach responses grounded in your own context;
• To process payments and manage your membership;
• To operate Pulse's community features, including anti-abuse checks and moderation;
• To communicate with you about your account, purchases, or Service updates; and
• To maintain the security and integrity of the Service.

3. AI Processing

When you use the AI Coach, your messages (along with relevant account/business context) are sent to a third-party AI provider (currently Anthropic) to generate a response. That provider processes this data under its own privacy and data-handling terms in order to return a response to you; we do not use your conversations to train any third party's general-purpose AI model.

4. Pulse: Location, Visibility, and Moderation

Sharing a location with a Pulse submission is optional. If you do, we resolve it to an approximate point (city/region-level) — we do not store or display a precise address. You choose whether a submission displays anonymously to other members, and whether it may contribute to aggregated community/geographic signal data at all.

Nothing you submit is shown publicly or counted toward any aggregate signal until it passes our anti-abuse checks and moderation review. Aggregated regional data is never shown for an area with too few distinct contributors, specifically so no individual can be identified from it. You can remove your own submission at any time from the Pulse map's activity drawer.

5. Text Messages (SMS)

Text messages are optional. You choose to receive them by adding your mobile number and checking "Text me" on your Account page. We send announcements about new books, live sessions and member offers; message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. You can also turn texts off on your Account page at any time.

We use your mobile number only to send the messages you asked for. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the text-message provider that delivers the messages for us (Twilio).

6. Who We Share Information With

We share information only as needed to operate the Service:

• PayPal — to process payments and subscriptions;
• Anthropic — to generate AI Coach responses;
• Supabase — our database, authentication, and file-storage infrastructure provider;
• Twilio — to deliver text messages, only if you opted in to them; and
• as required by law, or to protect the rights, safety, or property of the Service or its members.

We do not sell your personal information.

7. Cookies and Sessions

We use essential cookies to keep you signed in and to remember your session. We do not use third-party advertising trackers.

8. Data Retention and Deletion

We retain your account information for as long as your account is active. You can request deletion of your account and associated personal data by contacting us at email us. Some information (e.g. transaction records) may be retained longer where required by law.

9. Children's Privacy

The Service is not directed to, and we do not knowingly collect information from, anyone under 18. If you believe a child has provided us information, contact us and we'll delete it.

10. Your Choices

You can review and update most of your account information directly from your Account page. You can turn off AI-related account context sharing, control the visibility of your Pulse submissions, and cancel your membership at any time.

11. Security

We use reasonable technical and organizational measures to protect your information, including access controls enforced at the database level. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We'll post the updated version here with a new "Last updated" date.

13. Contact

Questions about this Policy, or a request about your data? Contact us at email us.